1. Agreement and acceptance
These Customer Terms of Use (“Terms”) are an agreement between you and CGH VENTURES (PTY) LTD (“CGH Ventures”, “Privy Rewards”, “we”, “us” or “our”). They apply to the Privy Rewards website, customer app, account, paid membership, QR functionality and related support services (together, the “Platform”).
By creating an account, expressly accepting these Terms when that option is presented, buying or renewing a membership, or continuing to use the Platform after receiving reasonable notice of these Terms, you agree to them. Our Subscription, Cancellation and Refund Policy forms part of these Terms. Our Privacy Policy explains how we process personal information but is not intended to reduce any legal right.
If you do not agree, do not create an account or buy a membership. If you already have an account, stop using it and cancel renewal before the next billing date.
2. Supplier information
Privy Rewards is operated by CGH VENTURES (PTY) LTD, a private company registered in South Africa under registration number 2026/489747/07.
- Website: https://privyrewards.co.za/
- Support email: support@privyrewards.co.za
- Legal and privacy email: legal@privyrewards.co.za
- Place of registration: Republic of South Africa.
Company-information and formal-notice enquiries may be sent to legal@privyrewards.co.za. We will provide additional information where applicable law requires it. No private accreditation, self-regulatory or alternative-dispute-resolution code is currently identified for the Platform; this does not affect any statutory complaint or dispute-resolution right.
3. Eligibility and accounts
Customer accounts are available only to people aged 18 or older who are legally able to enter into this agreement. By creating or using an account, you represent that you satisfy this requirement. An account is for one natural person only. You must provide accurate, current information and promptly update it if it changes.
Privy Rewards does not presently operate a routine age-verification process and relies on the account holder’s representation. This does not make the minimum-age requirement optional. If we become aware that an account holder is under 18, we may restrict or close the account and will handle any personal information, subscription and payment consequences in accordance with applicable law.
You must protect your password, verified email, linked Apple or Google account, trusted devices and access to your phone. Tell us promptly at support@privyrewards.co.za if you reasonably suspect unauthorised access. You are responsible for activity you authorise or cause; you are not responsible for activity caused by our breach of law, security failure, negligence or other fault.
Accounts, memberships, QR codes and rewards are personal and may not be sold, shared, transferred, rented, lent, copied or used to misrepresent eligibility.
4. What Privy Rewards supplies
Privy Rewards supplies a digital membership and verification service. An eligible paid plan may give you access to selected offers at participating restaurants, venues and lifestyle partners (“Partners”). Your plan description, price, billing period and available features are shown before payment.
Partners—not CGH Ventures—supply their own food, beverages, products, events, premises and other venue services. Unless we expressly say otherwise, we do not act as a Partner’s agent and do not sell or resell the Partner’s goods or services.
5. Electronic transactions and records
Before placing a paid order, you must be shown the selected plan, total charge, billing period and renewal basis. You can review the transaction, go back to correct a mistake, or abandon checkout before authorising payment. The secure payment provider may also show its own payment terms.
Paid access normally starts after the payment provider confirms the charge to us. Confirmation is usually prompt but can be delayed by payment-provider, network or verification issues. If we cannot provide the paid service within an agreed or legally required time, your statutory cancellation and refund rights remain available.
You can access current membership information in the app and request a copy of an available transaction record from support. We intend to retain accessible subscription and payment records for at least five years after the relevant transaction, subject to applicable law and our retention rules. You may save or print these Terms from your browser.
6. Prices, payments and subscriptions
Prices are displayed in South African rand and include applicable taxes unless checkout clearly states otherwise. Payments are processed by an independent payment provider. We do not store full card details.
Paid memberships are billed in advance and may renew automatically at the displayed interval until cancelled. Details about activation, renewal, cancellation, plan changes, failed payments, statutory cooling-off rights and refunds appear in the Subscription, Cancellation and Refund Policy.
A checkout labelled pending, abandoned, failed, reversed or unverified does not create paid access. You authorise only charges displayed and accepted during checkout; we may not introduce a new recurring charge without the notice or consent required by law.
7. Rewards and offer rules
Each offer is subject to the description and conditions displayed before redemption. These may include plan eligibility, participating branch, date and time, availability, bill minimum, eligible items, exclusions, redemption frequency, staff verification and whether the offer may be combined with another promotion.
Unless an offer expressly states otherwise, it cannot be exchanged for cash, sold, transferred, used after payment, or combined with another discount. You remain responsible for paying the Partner for everything you order after the valid discount is applied.
Partner participation, stock and offers can change for legitimate operational, legal or safety reasons. We may correct, pause, restrict or remove an offer prospectively, but will provide advance notice where the law requires it. We will not retrospectively alter a completed, valid redemption.
8. QR verification and redemption
Where an offer requires it, show a fresh in-app QR to authorised Partner staff before payment. The QR is a short-lived verification credential and not cash or stored value. A redemption may be declined if the QR is expired, already used, altered, mismatched, unsupported by the current plan or presented outside the offer rules.
Partner staff may see the limited customer and membership information necessary to verify and record the redemption, as described in our Privacy Policy.
If a valid redemption fails because of a Platform error, ask the Partner to contact us or contact support with the venue, date and approximate time. We will investigate and provide a remedy required by law; depending on the facts, this may include correcting the record, restoring access, arranging the valid benefit where practical, or an appropriate refund or credit.
9. Partner premises and restricted offers
You must follow lawful Partner rules, reasonable staff instructions and applicable laws. A membership does not override entry conditions, capacity limits, identification requirements, dress rules, safety rules, trading hours or product-specific age restrictions. Privy Rewards never authorises a person to bypass a legal or venue restriction.
10. Acceptable use
You may not:
- impersonate a customer, Partner, staff member, administrator or representative of Privy Rewards;
- share, sell, copy, screenshot for reuse, or attempt to reuse an account, QR code or redemption benefit;
- create duplicate or false accounts, provide misleading information, or use another person’s credentials;
- bypass, probe, disrupt or manipulate a payment, QR, plan, redemption, device, scanner, rate limit, security or verification control;
- claim a benefit you are not entitled to, create a false redemption, or collude with anyone to obtain an unauthorised discount;
- scrape, copy, reverse engineer or commercially exploit the Platform except to the extent a law expressly permits it;
- upload malicious code or use the Platform for unlawful, fraudulent, abusive or harmful conduct; or
- harass, threaten, unlawfully discriminate against, or endanger a Partner, staff member, customer or other person.
11. Investigation, suspension and termination
If we have reasonable, evidence-based grounds to suspect a security threat, fraud, material misuse or a serious breach, we may take proportionate steps such as requiring re-verification, limiting a function, pausing a redemption or temporarily suspending access while we investigate. Where practical and lawful, we will tell you the reason and give you a reasonable opportunity to respond.
We may terminate an account for a material or repeated breach that is not remedied after reasonable notice, or immediately where urgent action is reasonably necessary to protect people, the Platform, evidence or other users. We may preserve relevant records and cooperate with a lawful investigation. We will not withhold a refund that the law requires merely because we suspect misuse.
You may ask us to review an enforcement decision by emailing support@privyrewards.co.za with relevant information.
12. Platform content and intellectual property
The Platform, software, design, text, graphics, trademarks and other content owned by us or our licensors are protected by law. We grant you a limited, revocable, non-exclusive, non-transferable right to use the customer-facing Platform for personal, lawful use while your account is active. No ownership transfers to you.
Partner names, logos, offer images and descriptions may belong to the relevant Partner or licensor. Reporting inaccurate or rights-infringing content to legal@privyrewards.co.za helps us investigate it.
13. Service and marketing communications
We may send communications reasonably necessary to operate your account, such as verification codes, security alerts, receipts, payment or subscription updates, important service notices and responses to your requests.
Promotional email or push notifications will be sent only where permitted by law. You may withdraw marketing consent or use an available unsubscribe or notification setting. Stopping marketing does not prevent essential transactional or security messages.
14. Availability, maintenance and changes to the service
Internet, device, payment, hosting, app-store and Partner systems can fail or require maintenance. We do not promise uninterrupted or error-free availability, but we will use reasonable care and skill in providing our part of the service, take reasonable steps to restore material outages and comply with any mandatory service-quality remedy.
We may improve, replace or discontinue a feature for legitimate operational, security, legal or commercial reasons. If a change materially reduces a paid service during an already-paid period, we will provide reasonable notice where practical and an appropriate remedy where the law or fairness requires it.
15. Third-party services
The Platform may rely on or link to services supplied by Apple, Google, a payment provider or other third parties. Their separate terms may apply to their service. We remain responsible for our own legal duties and for suppliers acting under our control to the extent required by law.
16. Partner-supplied goods, services and premises
Raise a concern about a Partner’s goods or service with that Partner first where appropriate, and tell us if the concern also affects an offer, redemption, listing or Platform standard. We may help facilitate communication, but that does not make us the supplier of the Partner’s goods or services.
17. Liability and non-excludable rights
Nothing in these Terms:
- waives or limits a right or remedy under the Consumer Protection Act, the Electronic Communications and Transactions Act or another law where that right or remedy cannot be waived or limited;
- excludes or limits liability for gross negligence, fraud, wilful misconduct, death or personal injury where the law does not permit that exclusion or limitation; or
- requires you to assume a risk or indemnify us in a manner prohibited by law.
Any remedy or allocation of responsibility will be assessed according to the actual cause of the loss, each party’s conduct, applicable law and the evidence.
18. Personal information
Our Privacy Policy explains what we collect, why, where it comes from, who receives it, cross-border processing, retention, security and your rights. It also explains the limited information visible to Partner staff during QR verification and redemption history.
19. Changes to these Terms
We may update these Terms to reflect legal, security, operational or service changes. We will publish the new version and effective date. For a material change that adversely affects an existing paid membership, we will give reasonable advance notice through the app, email or another durable channel where required or reasonably practical.
A change will not retrospectively remove an accrued statutory right. If you do not accept a material future change, you may cancel renewal and stop using the Platform. If the law requires fresh express consent, continued use alone will not replace that consent.
20. Ending the agreement
You may stop using the Platform at any time and may cancel renewal under the Subscription Policy. Account deletion is explained on the Account Deletion Request page. Ending the agreement does not cancel a completed transaction, remove an amount already due, or erase records we must or may lawfully retain.
Clauses that by their nature must continue—such as ownership, completed payment obligations, lawful record retention, disputes and liability for earlier conduct—survive termination.
21. Complaints and disputes
Contact support@privyrewards.co.za first with your account email, a clear description and supporting information. We will try to resolve the complaint reasonably and in good faith.
If it is not resolved, you may use any regulator, ombud, tribunal or court available under South African law. Nothing in these Terms forces you to give up a statutory complaint right or requires private arbitration.
22. General
South African law governs these Terms. A court or tribunal with lawful jurisdiction may hear a dispute. If a provision is unlawful or unenforceable, it will be limited or severed only to the minimum extent necessary; the rest remains effective. A delay in enforcing a right is not a waiver. You may not transfer your account or this agreement without our consent; we may transfer the agreement as part of a genuine restructuring or sale only if that does not reduce your mandatory rights.
These Terms, the incorporated Subscription Policy, the plan and transaction details shown at checkout, and any offer-specific rules form the agreement for the relevant service. If they conflict, mandatory law prevails, followed by the checkout details for the specific purchase, the Subscription Policy, these Terms and then offer rules, unless the more specific document lawfully states otherwise.
23. Contact
For account, billing or redemption help, email support@privyrewards.co.za. For legal or privacy matters, email legal@privyrewards.co.za.